Subtle Sounds Privacy Policy

1.1 This Subtle Sounds Privacy Policy (“Policy”) sets out how Subtle Sounds Limited, whose registered offices are at 237 Gressel Lane, Birmingham, B33 9UL, United Kingdom, (hereinafter “Subtle Sounds”, “we”, “us”,”our”) collect and process information about you when you visit our website (“Website”). By continuing to use our Website, you consent to your information being processed in accordance with this Policy.

Information we collect and how we use it
2.1 Information you give us. You may give us information, including information that can identify you (“personal information”), when you use our Website or correspond with us. Where we request information from you, we will collect the information set out in the relevant forms or pages. You may choose to provide additional information to us when you contact us or otherwise interact with us.

2.2 The personal information that you provide to us will be used for the purposes of identifying user enquiries made via the Website, for administrative purposes and in order to send you marketing materials (should you opt in to receiving marketing material from us). As explained in Section 2.4 below, we may also use this information for further purposes when combined with other data we collect about you.

2.3 Information we collect from other sources. We may receive information about you if you use any of the other services we provide on this Website, or from other Subtle Sounds entities and affiliates. We are also working with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them (including information that is publicly available).

2.4 Where permitted by law, we may combine this information we receive from other sources, including from social media websites, with information you give to us and information we collect about you. We may use this information and combined information for providing you with information and offerings.

How we share and disclose your information
3.1 We may share your information with our Subtle Sounds affiliates for the purposes outlined in this Policy and with third parties listed in this Policy. We may also share your information with third parties when: (1) it is necessary to involve a third party service provider in order to facilitate or extend our services; (2) explicitly requested by you (e.g. with social media networks); (3) required by a court order or any legal or regulatory requirement; (4) in connection with the sale or transfer of a business; (5) to ensure the safety and security of our users, consumers and third parties; and (6) to protect our rights and property and the rights and property of our guests and third parties.

How to opt in or opt out of direct marketing

4.1 We, and selected third parties, may use the information you give us on our Website for direct marketing purposes to provide you with updates; events; newsletters; announcements or other communications we think may be of your interest. Where required by law, your prior consent will be obtained before sending any direct marketing. In any event, we always offer you the option to unsubscribe in every communication sent.

Links to other websites and social media

5.1 Where we provide links to other websites, we do so for information purposes only. These other websites are outside of our control and are not covered by this Policy. If you access websites using the links provided, those websites may collect information from you which will be used by them in accordance to their policy.
Data Retention

6.1 We will not retain your information for longer than required for our business purposes or for legal requirements.
Your Rights

7.1 If you wish to obtain a copy of the personal information that we hold about you, please feel free to contact us at the provided address below. Please be aware that before responding to your request we may ask you to verify your identity and for further details regarding your request. We shall respond within an appropriate timeframe.

7.2 It is your responsibility to submit accurate, complete and true information. You may also update your personal information by contacting us, using the contact details provided below. Please make sure to include your name and email address in your initial email; this assists us in protecting your details from any unauthorised access.

Information Security
8.1 We apply appropriate security measures to protect your personal information that is under our control from all unauthorised access. Any information you provide to us is stored on secure servers.

Changes to the Policy
9.1 This policy was last updated on 18.04.2018. A notice will be posted on our Website in the blog section whenever this Policy is changed in any way. By continuing to use our Website you confirm your acceptance of the relevant changes.

Questions about this Policy

10.1 If you have a question, concern or complaint about this Policy or our handling of your personal information, you can contact us via email at